Refund policy

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a full refund, your item must be in the original packaging.
You must not have used more than 1% of the product.
For example, if you purchased 10 Grams of Saffron and you have used 100 Milligrams and you are not happy with your product, you are more than welcome to return the item and apply for a refund.
If you have used any more than 1% of the product, we will not be able to give you a full refund and a partial refund will be applicable depending on how much you have used.

Additional non-returnable items:
Gift cards
Some health and personal care items

Any item that is returned more than 30 days after delivery will not be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@saffronice.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@saffronice.com and we will provide you with a return address.

Shipping
To return your product, please first email us and we will provide you with a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. This will guarantee that we will receive your returned item.